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Welcome to the Customer Self-Service Center, where you can manage, modify, and review your policy.
Managing your policy is easy.
You can make changes, request policy documents, or cancel your policy.
Simply enter the required information below to get started.
Enter Your Policy ID or Confirmation Number
(and one additional field to retrieve your policy)
Where do I send my required claim documents?
You can upload your completed forms by tracking your claim from the "Claim Center" tab located on the upper left-hand side of the homepage.
If you prefer, you can mail or fax your completed forms to:
Allianz Global Assistance
Attn: Travel Claims Dept.
P.O. Box 72031
Richmond, VA ;23255-2031
Fax: (804) 673-1469
Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.