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Welcome to the Customer Self-Service Center, where you can manage, modify, and review your policy.
To get started, we need to find your policy using the
search tools below. We will look up your policy using your Policy ID Number or Email Address, as well as
your Trip Departure Date or Insurance Purchase Date. For reference, your policy ID Number is located
within your Letter of Confirmation.
Enter Your Policy ID or Confirmation Number
(and one additional field to retrieve your policy)
What is an existing medical condition?
An existing medical condition is an illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased it. Please also note that you may still be covered for losses caused by reasons other than those related to an existing medical condition. See the Certificate of Insurance / Policy for details.
Terms, conditions and exclusions apply. Please see your Certificate of Insurance/Policy for full details.
Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.