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Welcome to the Customer Self-Service Center, where you can manage, modify, and review your travel insurance policy.
To get started, we need to find your policy using the
search tools below. We will look up your policy using your Policy ID Number or Email Address, as well as
your Trip Departure Date or Insurance Purchase Date. For reference, your policy ID Number is located
within your Letter of Confirmation.
Enter Your Policy Number
(and one additional field to retrieve your policy)
Is my Trip Insurance policy cancelled automatically if I cancel my travel arrangements?
No - you'll need to contact us as soon as possible after cancelling your travel arrangements to make any changes and/or cancellations to your policy. You can cancel or modify your policy online by selecting “Manage Your Policy” from the top left menu on our homepage or by clicking here. For a full refund of your premium, you must cancel within 10 days of purchase, or as specified by your state of residence, and have not filed a claim or departed on your trip.
Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.