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Welcome to the Customer Self-Service Center, where you can manage, modify, and review your travel insurance policy.
To get started, we need to find your policy using the
search tools below. We will look up your policy using your Policy ID Number or Email Address, as well as
your Trip Departure Date or Insurance Purchase Date. For reference, your policy ID Number is located
within your Letter of Confirmation.
Enter Your Policy Number
(and one additional field to retrieve your policy)
If I have an existing medical condition, can I still purchase insurance?
Yes. On select products, we offer existing medical condition coverage. In order to have your existing medical condition covered, generally the following criteria must be met:
1)You must be a US resident who is medically able to travel on the date you purchase your plan.
2) You must purchase trip cancellation coverage that covers the full cost of all your non-refundable trip arrangements.
3) Your plan must be purchased within 14 days of your original trip deposit or initial payment date unless otherwise specified in your particular plan.
Coverage limits may vary based upon your chosen plan. Please see your Certificate of Insurance/Policy for terms, conditions, and exclusions.
Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.