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We’re sorry if your trip didn’t go exactly as you planned. However, we’re glad to provide you with a quick and simple way to file your travel insurance claim. It’s just one more way we help make things easier for you.
To get started, we need to find your policy using the
search tools below. We will look up your policy using your Policy ID Number or Email Address, as well as
your Trip Departure Date or Insurance Purchase Date. For reference, your policy ID Number is located
within your Letter of Confirmation.
Enter Your Policy Number
(and one additional field to retrieve your policy)
Won't my credit card, homeowner's policy, or medical insurance give me the coverage I need when I'm traveling?
Not necessarily. You should check these policies before you travel to assess exactly how or if you would be covered in case you have an emergency.
Credit cards and homeowner's policies. Many credit cards and homeowner's policies don't cover everything you need to protect your investment, including some types of emergencies and trip cancellation or interruption. If they do provide coverage, it's often limited, depending on the type of card you use or the coverage you have with your homeowner's policy.
Health insurance. Most health insurance plans don't provide direct payment to foreign hospitals. Many health insurance plans have a deductible and these plans may not cover the cost of emergency medical transportation.
Travel insurance can also provide you with a wide range of assistance benefits, before and during your trip. You can find out more about these benefits in the question below.
If you have questions or need help filing your claim, call one of our travel professionals at 1-800-284-8300
Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.