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Welcome to the Customer Self-Service Center, where you can manage, modify, and review your travel insurance policy.
To get started, we need to find your policy using the search tools below. We will look up your policy using your Policy ID Number or Email Address, as well as your Trip Departure Date or Insurance Purchase Date. For reference, your policy ID Number is located within your Letter of Confirmation. Enter Your Policy Number (and one additional field to retrieve your policy)
Q. What is included under non-refundable costs? A. Non-refundable costs include your trip deposits/payments that would be lost if you had to cancel for a covered reason prior to trip departure. Some examples include cruise, tour and airline ticket costs. Be sure to consult your travel supplier to determine what costs are non-refundable for your particular trip as cancellation policies vary.
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