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What Travelers Need to Know Before They Go


What is travel protection?

Travel protection is the combination of travel insurance benefits and emergency hotline services. Travel protection is designed to give travelers peace of mind by protecting their investment, health and belongings.

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Why do I need travel protection?

It provides you with:

  • protection for your trip cost if you have to cancel or interrupt your travel
  • 24-hour access to emergency medical referrals and assistance
  • reimbursement for unexpected travel expenses you might incur
  • protection for medical emergencies
  • medical assistance abroad (your care will be monitored by staff back home)

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What does the insurance cover?

The insurance component of travel protection provides reimbursement for the financial expenses associated with cancelled or interrupted trips, lost luggage or sudden medical emergencies. Click below to get the specifics:

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What will the 24-hour hotline service do for me?

Access America® offers a 24-hour hotline staffed with multilingual specialists, trained to help travelers with emergency medical, legal or travel help. Help getting a passport replaced, a bag reported missing, emergency cash sent, or getting into a hospital is provided around the clock and around the world.

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Doesn't my credit card, home owner's, or regular medical insurance policy provide coverage for me while I'm traveling?

You should always check these policies before you travel, because:

  • many credit cards and home owner's insurance policies do not cover everything you are looking for, like coverage for some types of emergencies or Trip Cancellation/Interruption.
  • both credit cards and home owner's policies provide limited coverage depending on the type of card you have or coverage you selected.
  • most health insurance plans do not provide payment directly to foreign hospitals, may have a deductible, and won't cover the cost of emergency medical transportation.

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Can I cancel my trip for any reason and get all my money back?

No. Trip Cancellation coverage refunds prepaid, nonrefundable payments only if you have to cancel your trip for one of the reasons covered by your policy. Covered reasons include the following: sudden medical emergencies, bankruptcy of a cruise line or tour operator, terrorist incidents, and being called for jury duty. Changing your mind about taking a trip or having certain business obligations are not covered. If you cancel your trip for a covered reason, you must notify your travel supplier(s) within 72 hours of the occurrence, otherwise the right to compensation will lapse.

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What is an existing medical condition?

An existing medical condition is an illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased it.

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What is the existing medical conditions exclusion?

The program does not cover losses or expenses if they result from an illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased it.

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If I have an existing medical condition, can I still purchase insurance?

Yes. On select products, we offer existing medical condition coverage. In order to have the existing medical condition covered, you must meet the following criteria:

  • you must purchase your plan within 14 days of making your first trip payment or first trip deposit
  • you must purchase trip cancellation coverage that covers the full cost of all your non-refundable trip arrangements
  • you must be a U.S. resident and be medically able to travel on the day you purchase the plan, and
  • the total cost of your trip should not exceed the maximum amount allowed for the product that you are purchasing. Please refer to the product's terms and conditions for details.
Please also note that you may still be covered for losses caused by other reasons other than those related to an existing medical condition. See the Certificate of Insurance / Policy for details.

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What does Medically Able mean?

Medically Able means that, at the time of purchase of insurance, you had no illness or injury (of which a prudent person would reasonably know or be aware) that would prevent or substantially interfere with your ability to travel.

Some factors to consider when determining if your condition prevents or substantially interferes with your ability to travel, include: 1) whether you recently had a significant change in medication, 2) whether you require medical assistance or ongoing treatment, or 3) whether you have a medical procedure scheduled in the period between your trip purchase and planned departure dates (for which continuing side effects are known or likely to occur).

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What is included under non-refundable costs?

Non-refundable costs include the total sum of all of your trip payments that would be forfeited due to cancellation prior to trip departure. Some examples include cruise, tour and airline ticket costs. Be sure to consult your travel coordinator to determine what costs are non-refundable for your particular trip as cancellation policies vary.

Examples:

  1. Cruise - If a cruise costs $3,000 and the cruise policy is 50% loss at 90 days out, 75% loss at 45 days out and 100% loss up to 7 days within departure, you would need to insure for the full $3,000 since you would be out the full amount in the event you cancelled within the week before departure.
  2. Airline - If an airline ticket costs $700, and the ticket is 100% non-refundable at the time of purchase, you would need to insure for the full $700 in order to qualify for the existing medical conditions waiver (other requirements still apply).

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When is the best time to purchase travel protection in order to be covered?

You can buy travel protection up until the day before you leave on your trip.

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Are there events or medical conditions that are not covered?

Every insurance plan contains restrictions and limitations. For more information, click on any of the named insurance benefits in blue above. Or Contact Us to receive more detailed information.

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Who provides the insurance for these programs?

Insurance coverage is provided under Form No. 52.401 or 52.201 issued by BCS Insurance Company or Form No. 101-C-XX-01 or 101-P-XX-01 issued by Jefferson Insurance Company. Certain restrictions, limitations and exclusions may apply. Please refer to the Terms & Conditions for complete details.

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Definitions

Collision/Loss Damage for Rental Cars - Coverage that protects renters from having to pay for the loss or damage to a rental car is available for travelers around the world. Coverage is provided for a maximum of 45 consecutive days. Certain restrictions and limitations apply.

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Emergency Medical/Dental Expense - Provides benefits for covered expenses incurred during your trip that are related to the cost of care and supplies needed by a licensed doctor, hospital or dentist if you experience a medical or dental emergency while traveling.

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Emergency Medical Transportation - Refers to the air and/or ground transportation services required as a result of an injury or illness while you are traveling. Access America can arrange to move you to a more appropriate facility or back home after you have stabilized. The expenses incurred can be paid by Access America up to the maximum level of coverage available.

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Lost, Stolen or Delayed Baggage - If your checked baggage is delayed or misdirected for at least 24 hours by a common carrier, you can receive coverage for the purchase of essential items. And if your bags never show up, you can be reimbursed for the lost items. Certain items are not covered and there are limits on the maximum levels of coverage you can receive.

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Existing Conditions Exclusion Waiver - Please refer to the "Terms and Conditions" for a full explanation of the existing Conditions Exclusion and waiver.

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Travel Delay - Provides benefits to help defray the cost of additional accommodations and traveling expenses that you might incur if your trip is delayed for a covered reason for 12 hours or more. Covered reasons for travel delay include carrier delays caused by mechanical problems.

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Trip Cancellation/Interruption - Trip cancellation provides reimbursement of covered nonrefundable trip payments or deposits if your trip is cancelled prior to departure for one of the covered reasons. Trip interruption provides reimbursement for covered expenses resulting from a trip interruption which occurs after departure. Covered expenses include those related to transportation and lodging. If your ability to travel is affected by one of the events listed below you may be eligible to receive benefits:

  • Unforeseen accidents, injuries or death
  • Active military duty
  • Bad weather
  • Felonious assault
  • Fire or flood of your home
  • Hijacking
  • Jury duty
  • Quarantine
  • Natural disaster

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Travel Resources

We've assembled these handy links of travel resources to assist in your travel planning. If you have any recommendations for other sites to include, please e-mail us at e.answers@accessamerica.com

Weather, Travel and Health Information
Resources and Guidebooks
Articles
Search Engines

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