Contact Access America About Access America Common Protection Questions Products and Services Why Travel Protection
Contact Access America
Your questions may already be answered in our Common Protection Questions section, which has answers to many of the most frequently asked questions regarding travel insurance, such as:
  • What is travel protection?
  • Why should I purchase travel protection?
  • What does travel protection cover?

Company Information:

For more information about Access America, please visit the About Access America section of this website.

Email:     customerservice@accessamerica.com

Email Customer Service Guarantee:
Our goal is to provide prompt and professional assistance for your email inquiry. We guarantee that we will:

  • Respond to the inquiry within 2 hours
  • Resolve the inquiry within 24 hours

Phone Numbers:
     US: 1-800-628-5404
     Collect: 1-804-281-5700

You can reach us 24 hours a day, everyday.

Mail:
     General Inquiries
     Mondial Assistance
     2805 N. Parham Road
     Richmond, VA 23294

Claim Processing:

You may file a claim by mail, fax or online. However, our online claims capability is the best in the business. Visit us for forms, online filing and claim status at http://www.eclaimsline.com/travel.

If you have questions about the claims process, contact our claims specialists toll-free at 1-800-628-5404.




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Copyright © 2008 World Access Service Corp.

Access America branded plans are underwrittenby BCS Insurance Company, rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 or 52.401, or Jefferson Insurance Company, rated "A" (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C-XX-01 or 101-P-XX-01, depending on the insured's state. World Access Service Corp., a company of Mondial Assistance, is the producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between World Access Service Corp. and Jefferson Insurance Company.