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The fastest way to reach us with your claims

Manage Your Policy

Make changes to your contact information and policy details.

Your Satisfaction is Our Highest Priority.

Within 10 days of purchasing the plan, upon your request Mondial Assistance will process a full refund of premium to you, as long as You have not already used Your ticket or filed a claim. No refunds shall be paid to You after 10 days of purchasing the plan.

Contact Us

Your questions may already be answered in our FAQ section, which has answers to many of the most frequently asked questions regarding event ticket insurance, such as:

What is event ticket insurance?

Why should I purchase event ticket insurance?

What does event ticket insurance cover?

Company Information:

For more information about Mondial Assistance, please visit the About Us section of this website.

Email: eventservice@mondialusa.com.com

Email Customer Service Guarantee:
Our goal is to provide prompt and professional assistance for your email inquiry. We guarantee that we will:

Respond to the inquiry within 2 hours

Resolve the inquiry within 24 hours

Phone Numbers:
US: 1-866-456-3102
Collect: 1-804-281-5700

You can reach us 24 hours a day, everyday.

Mail:
General Inquiries
Mondial Assistance
2805 N. Parham Road
Richmond, VA 23294

Mondial Assistance branded plans are underwritten by BCS Insurance Company, rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 50.231CW, 50.431, 52.201 or 52.401, or Jefferson Insurance Company, rated "A" (Excellent) by A.M. Best Co., under Jefferson Form No. 102-C-XX-01 or 102-P-XX-01, depending on the insured's state of residence. World Access Service Corp., a company of Mondial Assistance, is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between World Access Service Corp. and Jefferson Insurance Company.