File a Claim

The fastest way to reach us with your claims

Manage Your Policy

Make changes to your contact information and trip details.

Your Satisfaction is Our Highest Priority.

When you purchase a travel insurance plan from us, you have 10 days to review the coverage details. If for any reason you wish to cancel the policy, we’ll refund your money as long as you haven’t already traveled or filed a claim.

Contact Us

Your questions may already be answered in our Common Protection Questions section, which has answers to many of the most frequently asked questions regarding travel insurance, such as:

What is travel protection?

Why should I purchase travel protection?

What does travel protection cover?

Company Information:

For more information about Allianz Globa Assistance, please visit the About Allianz Global Assistance section of this website.

Email: customerservice@allianzassistance.com

Email Customer Service Guarantee:
Our goal is to provide prompt and professional assistance for your email inquiry. We guarantee that we will:

Respond to the inquiry within 2 hours

Resolve the inquiry within 24 hours

Phone Numbers:
US: 1-800-284-8300
Collect: 1-804-281-5700

You can reach us 24 hours a day, everyday.

Mail:
General Inquiries
Allianz Global Assistance
2805 N. Parham Road
Richmond, VA 23294

Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakwood Terrace, Ill), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.